At BoyleSports Poker we want you to have an entertaining online poker experience. That's why we ask you to always play responsibly. Online poker can be great fun, provided you stay in control.

BoyleSports Poker has achieved high standards in player protection and social responsibility and recognises the need to assist their customers to play responsibly. In order to assist our players in gambling responsibly we have provided the following features on our site.

• Self Help and awareness information;
• Customer led deposit limits;
• Self-exclusion options and information;
• Links to GamCare;
• Information and tools to protect from underage access;
• Prohibited access from illegal jurisdictions.
   

Whilst the majority of people do gamble within their means, for some it can spiral out of control. In order to help you keep control we would like you to remember the following:

• Gambling should be entertaining and not seen as a genuine way of making money;
• Avoid chasing losses;
• Only gamble what you can afford to lose;
• Keep track of the time and amount of money you spend gambling;
• If you need help, use the deposit limits and stake limits in the player protection page to control the amount you can spend;
• If you need to have a break from gambling, you can use our exclusion options within the player protection section;
• If you need to talk to someone about gambling issues, contact GamCare.
   

Ask yourself the following:

1. Do you stay away from work, college or school to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have gambled?
6. Have others ever criticised your gambling?
7. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend "gambling money" on anything else?
9. Have you lost interest in your family, friends or interests?
10. After losing, do you feel you must try and win back your losses as soon as possible?
11. Do arguments, frustrations or disappointments make you want to gamble?
12. Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to the above questions, the more likely your gambling has become a concern. To speak to someone about this visit the GamCare website or call their confidential helpline on 0845 6000 133.

Gamblers Anonymous is a worldwide association of people who share the problem of compulsive gambling and work together to solve it. The focus of GA is to help its members recover from their gambling problem.

GamCare is only one of a number of many organisations that can provide support and assistance to individuals who develop a problem with gambling. BoyleSports Poker recommends that players contact a self-help organisation for additional advice.

The following websites offer advice and guidance. Each one contains helpline numbers and an e-mail address that you may contact if you would like confidential advice and support:

www.gamcare.org.uk

www.gamblersanonymous.org.uk

BoyleSports Poker provides tools to help you control your gambling. You can establish limits on the amount you deposit to your account during a specific time period. BoyleSports Poker cash table stakes limitations and exclusion from our Casino in Poker side games.

To set the deposit limits on your account, login into www.boylesports.com and select the Responsible Gambling link under My Account. Alternatively, contact BoyleSports Poker Customer Care through our Live Support or at 1800 22 00 66(Irel), 0800 22 00 66 (UK) or +353 42 9393 168 (Int).

To have your BoyleSports Poker cash table stakes limited to any amount you wish, or have the Casino in Poker side games disabled on request. Please contact BoyleSports Poker Customer Care through our Live Support or at 1800 22 00 66 (Ire), 0800 22 00 66 (UK) or +353 42 9393 168 (Int).

PLEASE NOTE that any limitations or Casino in Poker side games exclusions, are done so exclusively for BoyleSports Poker and the BoyleSports Poker Casino in Poker section of our business. In addition, customers should advise our BoyleSports Poker Customer Care through our Live Support if they wish to have limitations or exclusions across all Boylesports platforms (i.e. those in addition to BoyleSports Poker).

If you believe you have a gambling problem or just wish to take an enforced break from gaming BoyleSports Poker gives you the power to exclude yourself from playing online poker. Simply contact BoyleSports Poker Customer Care through our Live Support or at 1800 22 00 66 (Irel), 0800 22 00 66 (UK) or +353 42 9393 168 (Int) and advise the customer service agent that you wish to self exclude from the BoyleSports Poker environment. In addition, customers should advise the agent if they wish to Self Exclude across all Boylesports platforms (i.e. those in addition to BoyleSports Poker).

If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit www.gamblock.com. Gamblock blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling.

It is illegal for anyone under 18 years to open an account or to play on BoyleSports Poker (or any other affiliated platform). We have taken steps to assist us in our aims not to attract young people aged less than 18 years. In addition, our website uses software that stops those who are under 18 from joining. However, our efforts must be complimented by user behavior and as such we ask that if young people have access to a computer with Internet access, you take care to keep your username and password confidential.

In order to protect minors from accessing the site we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent BoyleSports Poker being available to underage players. There are a number of Internet filtering software choices available. Two potential Internet filtering software choices are presented below:

www.contentwatch.com – ContentProtect Product

www.cybersitter.com – CYBERsitter 9.0 Product
 

If you choose, or if you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We strongly recommend that players select and implement secure passwords.

You shall be responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your username and password. Any user identification name and password chosen or provided to you for your access to the Website shall be for your personal, non-commercial use only and is non-transferable.

In the event of any password security breach you agree to (a) immediately notify us of any unauthorised use of your username and/or password, or any other breach of security and (b) ensure that you exit from your account at the end of each session.

If you forget or lose your password or account information please contact our customer service department immediately. We will use reasonable commercial endeavours to suspend your account once you inform us of your lost account details.

If you suspect that your poker account has been accessed by someone other than yourself there are a number of areas that can assist you. We would suggest that you firstly check your balance to ensure it has not changed.

You can then also check your Transaction and Play Histories. The 'Transaction History' and Play 'Cash Table History' and 'Tournament History' can be found in the Poker Software under the 'My Account' section.

The 'Transaction History' can be used to view any deposits or withdrawals to your poker account. The Play'Cash Table' & 'Tournament' histories can be used to determine if any Cash Table or Tournament play has taken place since you last played on your account.

If you suspect any unathorised access of your account at anytime please contact our 24/7 BoyleSports Poker Customer Care through our Live Support or at 1800 22 00 66 (Ire), 0800 22 00 66 (UK) or +353 42 9393 168 (Int).

BoyleSports Poker has supplied our customers with a full range of facilities in order to make their gaming experience as entertaining as possible rather than challenging. We aim to make it as easy as possible for our end users to make use of these facilities and also offer accessible information concerning responsible gambling. We aim to provide the best possible experience to our customers and encourage our customers to contact our customer services department should they require assistance. However, in the instance that customers wish to raise any grievance directly with the AGCC they should visit the AGCC Contact Us page.